Apple’s rocky iOS 8 launch obviously isn’t quite over yet, as a variety of users are reporting a ‘Reset All Settings’ option appears to be measuring up to its name, effectively wiping out important iCloud Drive information it’s not supposed to.
MacRumors has several readers on its forums reporting they have actually been bitten by an undocumented iOS 8 bug capable of removing files from a linked iCloud Drive account, despite assurances from Apple that ‘no data or media will certainly be erased.’
The issue appears to only be impacting iPhone, iPod touch and iPad users who have very first updated to iCloud Drive, a more durable offering for saving files and other information, which can then be accessed from other synced gadgets.
Selecting the ‘Reset All Settings’ option discovered under the General) Reset menu of the Settings app is planned to be a fixing measure, however as the screenshot above programs, need to always leave linked iCloud account data intact.
iWork at risk
Affected users declare the bug targets only files conserved to the cloud from Apple’s own iWork suite, which includes Microsoft Office options Pages, Numbers and Keynote, while leaving information from third-party apps intact.
MacRumors had the ability to test the obvious bug by itself hardware, noting iCloud Drive data removed from a reset iPhone likewise removed all iWork files from the iCloud.com web app as well as a Mac running the current beta of OS X Yosemite 10.10.
While OS X users have succeeded at restoring lost files from backup folders or Apple’s Time Device software, the report suggests iOS 8 users who have actually already upgraded to iCloud Drive avoid resetting their devices until a permanent repair can be discovered.
Apple has yet to acknowledge the glitch, although a minimum of one user has had their iCloud account put into repairing mode as engineers worked to investigate the problem.