The American Customer Contentment Index (ASCI) yesterday released its yearly positions for smartphone satisfaction in the United States (by means of CNET). While Apple when again scored above 80 % in client contentment for its current iPhone line, the study also exposed that Samsung’s Galaxy S3 and Galaxy Note II phones have taken the top two spots with both having scores of 84 % in consumer contentment.
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‘Not just does Samsung edge ahead of all iPhones, Apple customers themselves don’t see much distinction in between the iPhone 4, 4S, or 5,’ ACSI director David VanAmburg stated in a statement. ‘The latest earnings report from Apple was much better than expected, however the name of the game for Apple has constantly been advancement. Samsung, on the various other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 does too– and even better– in the eyes of consumers, Samsung can threaten Apple’s supremacy in overall client contentment.’
Earlier this year, the ASCI also launched its yearly positions of client satisfaction for the more comprehensive segment of smart phone producers in the United States. While Apple had the highest customer support satisfaction for the 2nd year in a row, its rating fell from 83 % to 81 % compared to the year prior to. Simultaneously, Samsung had a satisfaction rating of 76 %, up from 71 % the year before. Apple is anticipated to freshen the iPhone line in the fall, with the anticipated launches of the iPhone 5S and affordable iPhone, potentially named the iPhone 5C.