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Japanese carrier NTT DoCoMo sustained a record loss of 66,800 customers for the month of September, with the drop credited to a lack of stock of the brand-new iPhone Fives, reports Reuters. Rival Japanese carriers Softbank and KDDI saw gains of 270,700 and 232,700 subscribers respectively, according to Bloomberg, with all 3 carriers providing the iPhone 5s complimentary on contract with unique promotions.

DoCoMo attributed the customer loss to clients who postponed acquisitions until after Apple’s new mobiles went on sale Sept. 20 and inadequate stock of those mobile phones, stated Atsuko Suzuki, a business spokeswoman. Rival carriers’ marketing techniques likewise hurt sales, she said.

Notably, the avaliability of the brand-new iPhone Fives and lower-cost iPhone 5c through DoCoMo marks the first time that Apple’s mobile phones have been offered on the carrier, coming after a July report indicated a loss of 3.2 million users over the last 4 and a half years as the carrier didn’t have a deal with Apple to offer the iPhone. However, a report in early September indicated that the carrier would lastly provide the iPhone following comments from DoCoMo CEO Kazuto Tsubouchi mentioning “engaging reasons” to reach a deal.

Avaliability of the iPhone 5s has remained very tight throughout the world because its release last month, with Apple relaunching an in-store pickup option for U.S. online orders simply last week. The business likewise continues to price quote ‘October’ shipping price quotes for online orders in countries where the iPhone Fives has launched, suggesting that Apple is still experiencing some unpredictability about how quickly it’ll be able to fulfill need.