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Apple’s complimentary OS X 10.9 Mavericks upgrade has triggered its fair share of headaches so far – from arbitrary lockups on new MacBook with Retina models to problems with Thunderbolt drivers and sound eliminating.
It appears that users are now seeing their external Western Digital (WD) HDDs wiped squeaky clean of data due to possible compatibility issues between Mavericks and WD’s storage management software.
The problem has been documented by users on both Apple and WD’s online forums. One individual, who declares to have lost 10TB of information after upgrading to Mavericks, wrote: ‘All the components of a 6TB WD and a 4TB Seagate drives have actually been erased. Both HDs have been called ‘MyBook’.’
WD has actually acknowledged the problem in an email to clients, which advises holding back upgrading for the time being. It said: ‘WD is urgently exploring these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software application applications.
‘Till the issue is comprehended and the source recognized, WD highly advises our customers to uninstall these software applications prior to upgrading to OS X Mavericks (10.9), or hold-up updating. If you’ve already upgraded to Mavericks, WD advises that you get rid of these applications and reboot your computer.’
Be cautioned, however, as individuals in threads below and here have actually seen data fail even if WD’s software was not installed on the device at the time of upgrade. Simply puts, if you want to be certain you will not experience the same fate, it’s best to take WD’s guidance and hold back.
If you wish to make twice as sure, it would be a great concept to look into some online cloud backup services that publish your data to the web. We’ve actually created this convenient guide including 10 of the best.