United Airlines today revealed an arrange to outfit its client service representatives in each United States-based hub with Apple’s iPhone 6 Plus. The airline company said that the strategy will enable each rep to aid passengers’ needs faster while offering them accessibility to ‘additional functional details’ without should look for outdoors help.

‘Our workers told us they needed better tools to serve our consumers, particularly throughout extreme climate as well as busier traveling times,’ claimed Jon Roitman, United’s elderly vice president of airport procedures. ‘We have seen fantastic success with the custom-made tools on the apple iphone 6 Plus and also think broadening making use of a cellular phone device with other applications is an excellent investment in our workers.’

Estimated to begin in 2016, United will promote an apple iphone 6 Plus– 2014’s 5.5-inch display screen iPhone– to even more than 6,000 of its representatives across the Usa. The brand-new effort will certainly let the firm’s representatives print boarding passes and luggage tags before departure, as well as aid clients find alternative air travel choices. Future improvements to the program will certainly bring fully-realized check-in opportunities as well as sufficient all-round attributes to offer customers ‘a lot of the same performance as conventional airport terminal kiosks.’
Previously in June, United distributed iPhones to its air travel assistants in an initiative to provide much better customer support in-flight to travelers. That campaign was announced a year ago, so today’s customer support representative application will probably see a comparable 6 month gestation duration prior to launching.


Discuss this article in our forums